RETURN POLICY

Last updated: August 2026

Thank you for your purchase. We hope you are happy with your order. However, if you are not completely satisfied for any reason, you may return it to us for a refund (less any applicable restocking fees), store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new, unworn, and unused condition, with all original tags, packaging, and documentation attached.

RETURN PROCESS

To initiate a return, please email customer service at joshua@preciouslifejewelry.com to request a Return Merchandise Authorization (RMA) number. Once your request is approved, we will send you an RMA number along with the exact return shipping address and instructions.

Please pack the item securely in its original packaging with your proof of purchase. You are responsible for all return shipping charges. Because fine jewelry requires careful handling, we strongly recommend using an insured and trackable shipping method (such as USPS Registered Mail or UPS/FedEx with signature required).

REFUNDS & RESTOCKING FEES

After receiving and inspecting your return, we will process your refund or exchange. Please allow at least seven (7) days from receipt of your item for processing. A 10% restocking fee will be deducted from the refund amount for all standard returns. Refunds may take 1–2 billing cycles to appear on your account statement. We will notify you by email once your return has been processed.

RING SIZING & RESIZING

We want to ensure your jewelry fits perfectly. Please review our sizing guidelines below:

  • Standard Rings: Eligible non-custom rings can be resized once within thirty (30) days of delivery. Additional sizing fees or shipping charges may apply depending on the ring design and metal type.

  • Custom & Patterned Rings: Custom-designed rings, full eternity bands, or rings with continuous surface patterns may not be eligible for standard resizing due to structural or design limitations.

  • Modified Pieces: Any ring sized or altered by an outside third-party jeweler voids its warranty and renders the item non-returnable and non-refundable.

EXCEPTIONS & NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

  • Custom-made jewelry and custom CAD designs

  • Jewelry personalized with custom engraving or special-order gemstones

  • Other special-order items

  • Items that show wear, damage (not due to manufacturing defects), third-party alterations, or missing original packaging

For defective or damaged products, please contact us immediately so we can arrange a repair, replacement, or full refund.

QUESTIONS

If you have any questions concerning our return or sizing policies, please contact us at:

Phone: 919-322-9024

Email: joshua@preciouslifejewelry.com